服务礼仪培训对企业管理的重要性

The Importance of Service Etiquette Training to Enterprise Management

社会的不断进步和经济的高速发展使得我国经济结构得到了优化升级,第三产业也得到了快速发展,全国服务业生产指数持续增长。服务类消费的比重约为50%,且每年大概提高一个百分点。近年来,快递物流、交通运输、医疗等服务行业的快速发展显露出众多问题,集中体现为服务意识薄弱、服务态度恶劣、缺乏专业服务技巧等。消费者针对企业服务质量的投诉事件时有发生。究其根本,是企业管理过程中对员工缺乏应有的服务礼仪培训是症结所在。

With the continuous progress of society and the rapid development of economy, the economic structure of our country has been optimized and upgraded, the tertiary industry has also been developed rapidly, and the production index of the national service industry has continued to grow. The proportion of service consumption is about 50%, and it increases by about 1% a year. In recent years, the rapid development of express logistics, transportation, medical and other service industries has revealed many problems, such as weak service awareness, bad service attitude, lack of professional service skills and so on. Consumer complaints about the quality of service in enterprises occur from time to time. The root of it is that there is a lack of due training in service etiquette for employees in the process of enterprise management. Is the crux of the problem.