基于Kano模型的户外净水器改进设计研究

Improved Design of Outdoor Water Filter Based on Kano Model

目的根据用户需求对当前市场户外净水器进行改进设计,可大幅提高用户对产品的满意度。方法通过调研分析用户对当前户外净水器的使用感受及需求,基于Kano模型按照必备质量、期望质量以及魅力质量对用户需求进行划分,根据分类结果进行用户诉求分析,深度挖掘用户潜在需求,获取需求重要度排序及现有产品的不足,以确定提高用户满意度的核心需求。结论从"体积小型化"及"补充能量"两方面对户外净水器进行改进设计。设计净水器拉伸结构及营养素补充结构,满足用户核心需求,提高户外运动饮水品质。

The work aims to improve the design of outdoor water filter on the current market according to the user's demand,which can greatly improve the users′ satisfaction with the product.Through researching and analyzing users' experience and demand for the current outdoor water filter,users' demands were divided into must-be quality demands, one-dimensional quality demands,and attractive quality demands based on Kano model.The users' appeal was analyzed, the potential demands of users were deeply excavated,and the sorting of importance of demands and the deficiency of existing products were obtained according to the classification,so as to determine the core demands for improving user satisfaction.For "reducing space" and "adding energy",the design of outdoor water filter was improved.The tensile structure and nutrient addition structure of the water filter were designed to satisfy users' core demands and improve the drinking quality of outdoor sports.