6Krishna, A. An Integrative Review of Sensory Marketing: Engaging the Senses to Affect Perception, Judgment and Behavior[J]. Journal of Consumer Psychology, 2012,22 (3).
7Glenberg, A. M., Witt J. K., and Metcalfe J. From the Revolution to Embodiment 25 Years of Cognitive Psychology[J]. Perspectives on Psychological Science, 2013,8(5).
8Voorhees, C. M., and Brady M. K. A Service Perspective on the Drivers of Complaint Intentions [J]. Journal of Service Research, 2005,8(2).
9Michel, S. Consequences of Perceived Acceptability of a Bank's Service Failures [J]. Journal of Financial Services Marketing, 2004,8(4).
10GrCnbaug, K., and Kvitastein O. Purchases and Complaints: A Logit-Model Analysis [J]. Psychology and Marketing, 1991,8(1).