护理风险管理对肿瘤内科护理质量及不良事件发生率的影响

Effects of nursing risk management on nursing quality and adverse event incidence in the department of oncology

目的:探讨护理风险管理对肿瘤内科护理质量及不良事件发生率的影响。方法:选取本院收治的116例肺癌、肝癌、胃癌、乳腺癌等肿瘤患者作为研究对象,按随机数字表法将其分为观察组与对照组,每组58例。对照组采取常规护理管理,观察组在对照组基础上给予护理风险管理,评估两组护理人员管理前后护理质量,比较两组患者管理期间不良事件发生率与护理投诉率,以及护理满意度。结果:管理后,两组护理人员护理书写、护理态度、操作技能及综合评估评分均得到提升,且观察组高于对照组(P<0.05);观察组不良事件发生率及护理投诉率均低于对照组(P<0.05);观察组对护理人员的管理满意度高于对照组(P<0.05)。结论:护理风险管理利于提高肿瘤内科护理人员护理管理质量,降低患者不良事件发生率及护理投诉率,提高满意度。

Objective:To explore effects of nursing risk management on nursing quality and adverse event incidence in the department of medical oncology.Methods:116 patients with lung cancer,liver cancer,stomach cancer and breast cancer,who were admitted to our hospital,were selected as the observation subjects.These patients were divided into observation group and control group according to the random number table method,58 cases in each.The control group was administered routine care management,while the observation group was added with the nursing risk management on the basis of that of the control group.The nursing quality was evaluated before and after the management.The incidence of adverse events and the rate of nursing complaints during the management were recorded.The satisfactions of the two groups were compared.Results:After the management,the scores of nursing writing,nursing attitude,operational skills and comprehensive evaluation of the two groups of nursing staff were significantly improved,and those of the observation group were significantly higher than those of the control group(P<0.05).The incidence of adverse events and the nursing complaint rate in the observation group were significantly lower than those in the control group(P<0.05).The satisfaction on the nursing staff in the observation group was significantly higher than that of the control group(P<0.05).Conclusions:Nursing risk management is beneficial to improve the nursing quality of the oncology nurses,reduce the incidence of adverse events and nursing complaints,and improve the satisfaction.