改进创新的诊间预约挂号模式对我院门诊管理的影响

Effect of improved innovative inter-visit appointment and registration mode on the outpatient management of our hospital

目的研究经改进创新的诊间预约挂号模式对我院门诊管理的影响。方法总结开展改进创新的诊间预约前后(2017年6~9月与2018年6~9月)我院门诊总预约率及患者就诊满意度的数据并进行统计学分析。结果①诊间预约开展后门诊总预约率明显提高,差异有显著统计学意义(P=0.000)。②诊间预约开展后门诊患者就诊满意度明显提高,差异有显著统计学意义(P=0.000)。③诊间预约开展后门诊患者候诊时间缩短,差异有统计学意义(P=0.021)。结论改进创新的诊间预约挂号模式提升了医院的整体服务水平,是医改后提高门诊服务质量的有益探索和实践。

Objective To study the effect of improved innovative inter-visit appointment and registration mode on the outpatient management of our hospital. Methods The data of the general appointment rate and patient’s satisfaction in our hospital before and after the implementation of the improved innovative inter-visit appointment(June to September 2017 and June to September 2018) were summarized and statistically analyzed. Results (1)The total appointment rate of the outpatient clinic was significantly improved after the implementation of inter-visit appointment, and the difference was statistically significant(P=0.000).(2)After implementation of the inter-visit appointment, the satisfaction of the outpatients was significantly improved, and the difference was statistically significant(P=0.000).(3)After the implementation of the inter-visit appointment, the waiting time of outpatients was shortened, and the difference was statistically significant(P=0.021). Conclusion The improved innovative inter-visit appointment and registration mode has improved the overall service level of the hospital, which is a useful exploration and practice to improve the quality of outpatient service after medical reform.