建立业主的信任:总部与项目部的互动

Building the Owner’s Trust:Interaction between the Corporate Level and the Project Team Level

通过案例研究的方法,探究业主总部和业主项目部对承包商信任的建立过程。研究结果表明,业主项目部对承包商的信任是在施工过程中逐渐建立的,需要承包商具备良好的工作能力、工作态度以及诚实守信的品质和良好的协作精神;业主项目部工作汇报中关于承包商的积极内容是业主总部建立对承包商信任的主要途径。此外,业主项目部对承包商的信任程度对业主总部的影响较大,而业主总部对承包商的信任程度对业主项目部的影响较小。研究结果为明晰多层级的业主信任的建立过程提供了方向,同时也为承包商深入了解业主信任的建立过程提供了指导。

This study aimed to explore the process of building the owner's trust at both the corporate and project team levels through the case study. The results show that owner's trust at the project team level is gradually built during the construction process, which requires the contractor having good working ability, working attitude, honest, trustworthy character and good cooperation spirit. Owner's trust at the corporate level is built through positive contents in the owner's work reports for contractors. Besides, owner's trust at the corporate level is substantially influenced by owner's trust at the project team level, but owner's trust at the project team level is seldom influenced by owner's trust at the corporate level. The results offer new insights into understanding how to build multilevel owner's trust, and also provides a guide for the contractor to deeply understand the process of building the ownefs trust.