摘要
目的:分析及探讨PDCA管理工具在医院职工食堂餐饮服务中的管理成效。方法:运用PDCA方法分析医院职工食堂卫生、环境、菜品质量、服务态度等方面存在的问题并采取措施加以改进。结果:职工对食堂的满意度有所提高。结论:运用PDCA管理工具有利于改进职工食堂管理,提高服务质量。
Objective:To analyze and discuss the management effect of PDCA management tool in catering service of hospital staff canteen. Methods:PDCA method was used to analyze the problems existing in the canteen service for hospital staff. Results:With employee satisfaction as the index,the hygiene of canteen,canteen environment,quality of dishes and service attitude were evaluated respectively. Conclusions:Applying PDCA management tools to the assessment can improve the staff’s satisfaction with meals,which is helpful to improve the management of staff canteens,and is worthy of application and promotion.
作者
朱小平
冒晓飚
石高寒
黄安山
Zhu Xiaoping;Mao Xiaobiao;Shi Gaohan;Huang Anshan(In-patient Department,Rugao People’s Hospital,Nantong 226500,China;General Basic Construction Department,Rugao People’s Hospital,Nantong 226500,China)
出处
《江苏卫生事业管理》
2019年第9期1157-1158,1162,共3页
Jiangsu Health System Management
关键词
PDCA
管理工具
餐饮服务
满意度
PDCA
management tools
catering services
satisfaction
