信任对员工情绪耗竭的双路径影响研究

The Dual Path Influence Analysis of Trust on Emotional Exhaustion of Employees

基于资源守恒理论,通过对调研数据的分析,运用描述性统计分析、相关分析和结构方程分析等方法,构建并检验信任影响员工情绪耗竭的双路径模型。研究发现:(1)认知信任和情感信任对情绪耗竭均具有负向影响;(2)认知工作不安全感在认知信任与情绪耗竭之间起部分中介作用,情感工作不安全感在情感信任与情绪耗竭之间起完全中介作用;(3)认知信任和情感信任交互影响员工情绪耗竭,高认知-低情感的信任组合对员工情绪耗竭的影响最为显著。研究结论揭示了信任影响员工情绪耗竭的内在作用机制,为组织缓解员工情绪耗竭提供实践指导。

Based on the conservation of resource theory, this paper analyzes the survey data by means of descriptive statistical analysis, correlation analysis and structural equation analysis to construct and test the dual path model of trust influence on emotional exhaustion of employees. The results indicate that: 1) Both cognitive trust and emotional trust have a negative influence on emotional exhaustion;2) Cognitive job insecurity plays a partial mediating role between cognitive trust and emotional exhaustion while emotional job insecurity plays a complete mediating role between emotional trust and emotional exhaustion;3) The interaction of cognitive trust and emotional trust affect employee emotional exhaustion in which the trust combination of “High Cognition and Low Emotion” presents the most significant effect on employee emotional exhaustion. The results reveal the internal mechanism of trust influence on employees' emotional exhaustion and provide practical guidance for the organization to alleviate the emotional exhaustion of employees.