206名护士组织公民行为现状及影响因素分析

Organizational Citizenship Behavior of Nurses and Its Influence Factors: A 206-case Study

目的调查护士组织公民行为现状,分析其影响因素。方法2019年1—3月便利抽取天津市2所三级甲等综合医院工作的护士206名,采用一般资料调查表、护士组织公民行为量表、医院伦理氛围量表以及护理专业核心价值观量表对其进行调查,采用多元线性回归分析护士组织公民行为的影响因素。结果206例护士组织公民行为得分为(101.19±10.33)分。多元线性回归结果显示:专业实践、与管理者关系、与护士关系以及婚姻状况进入回归方程(P<0.05),共解释总变异的59.2%。结论护士组织公民行为处于较高水平,专业实践、与管理者关系、与护士关系、婚姻状况是护士组织公民行为的主要影响因素。医院管理者可通过增加自身与临床护士的交流与沟通、促进护士同行间和谐的关系、关注护士婚姻状况,对于已婚护士应给予包容与关怀,帮助其妥善处理家庭与工作间关系,并注重护士专业实践能力,进而促进并强化护士的组织公民行为。

Objective To investigate the status of organizational citizenship behavior(OCB)of nurses and to explore its influence factors.Methods A total of 206 nurses in two tertiary grade A hospitals in Tianjin were selected from January to March 2019 and surveyed by using a general information questionnaire,Organizational Citizenship Behavior Scale,Hospital Ethical Climate Survey and Core Nursing Professional Value Scale.Multiple linear regression analysis was conducted for analyzing the influence factors.Results The score of OCB of 206 nurses was 101.19±10.33.Multiple linear regression analysis showed that four factors of professional practice,relationship between managers,relationship between nurses,and marital status entered into the multiple regression equation(P<0.05),explaining 59.2%of the total variation.Conclusion Nurses’OCB was at a high level.Professional practice,relationship with managers,relationship with nurses,and marital status are the main influencing factors.Emphasis should be placed on more communication between hospital administrators and nurses,harmonious relationship among nurses,and the marital status of nurses.For those married,more tolerance and care will benefit helping them keep the balance between family and work,and focus on professional practice so as to promote OCB.