基于PDCA的住院患者影像增强检查流程优化及质量前馈控制

Optimization of Image Enhanced Inspection and Quality Feedforward Control for Inpatients Based on PDCA

目的探讨住院患者影像增强检查流程优化及前馈控制在医院的应用及效果。方法按照PDCA(Plan-Do-Check-Action,PDCA)质量改进流程,记录分析住院患者影像增强检查过程中出现的问题及原因,对检查流程进行优化和实施前馈干预措施,包括检查前准备前移、检查前告知流程标准化、运送中心电话提醒、相关指标纳入考核等。结果流程优化实施后显著优于实施前(P<0.05),检查成功率提高,检查及时率提高,患者等待时间缩短。结论前馈控制应用于患者影像增强检查流程管理,有效保障了患者安全,让患者得到及时诊断治疗,提升了医院服务水平。

Objective To discuss the application and effect of the optimization of the imaging enhanced inspection and the feedforward control in the hospitalized patients. Methods According to the PDCA(Plan-Do-Check-Action, PDCA) quality improvement process, the problems and reasons in the process of image enhancement examination for inpatients were recorded and analyzed. The examination process was optimized, and feedforward intervention measures were implemented, including preparation and moving forward before examination, informing process standardization before examination, telephone reminder of transportation center, and inclusion of relevant indicators in the examination, etc. Results After the implementation of process optimization, it was significantly better than before(P<0.05), and the success rate of examination was improved, the timely rate of examination was improved, and the waiting time of patients was shortened. Conclusion The application of feedforward control to the process management of patient image enhancement examination, it effectively guarantees patient safety, enables patients to receive timely diagnosis and treatment, and improves the service level of the hospital.