层级管理在急诊护理质量管理中的应用

Application of hierarchical management in quality management of emergency care

目的探讨层级管理在急诊护理质量管理中的应用效果。方法我院急诊科在2017年1—12月开展层级管理,共27名护理人员参与,比较层级管理前后急诊护理质量考核评分,并抽样调查层级管理前后护理管理相关问题与不足。结果层级管理后护理人员护理质量及专业技能、临床护理安全、教学质量、整体护理质量、团队精神考核评分均高于层级管理前,差异均有统计学意义(P<0.05),急诊护理管理问题发生率低于层级管理前,差异有统计学意义(P<0.05)。结论层级管理可显著提高急诊护理质量管理水平,减少急诊护理管理中的问题,提高就诊效率,优化护理服务质量。

Objective To explore the application effect of hierarchical management in quality management of emergency care.Methods To carry out hierarchical management in emergency department of our hospital from January to December 2017.A total of 27 nursing staff participated in the examination.The quality of the emergency care assessment before and after the hierarchical management was compared,and the related problems and shortcomings of the nursing management before and after the hierarchical management were sampled.Results After the hierarchical management,the nursing staff's nursing quality and professional skills,clinical nursing safety,teaching quality,overall nursing quality,and team spirit assessment scores were higher than those of before the hierarchical management,and the differences were statistically significant(P<0.05).The incidence of emergency care management problems after hierarchical management was lower than that of before the hierarchical management,and the difference was statistically significant(P<0.05).Conclusion Hierarchical management could significantly improve the quality of emergency care management,reduce problems in emergency care management,improve the efficiency of treatment,and optimize the quality of care.