基于用户需求分析的高校图书馆专利服务设计研究——以山东理工大学知识产权信息服务中心为例

Patent Service Design for University Library Based on Analysis of User Needs: Taking Intellectual Property Information Service Center of Shandong University of Technology as the Example

[目的/意义]高校图书馆的核心价值首先是服务与需求保持高度一致。研究如何扬长避短、契合需求、多元化、多方位实施专利服务,对高校图书馆提高服务绩效、彰显使命担当具有重要意义。[方法/过程]在分析用户需求及服务设计的基础上,以山东理工大学知识产权信息服务中心专利服务实践为例,从普及与提高相结合的专利素质教育、有所为有所不为的专利科研服务、面向产学研政的情报分析与决策支持服务三个维度,探讨高校图书馆的专利服务定位、服务内容以及服务模式。[结果/结论]"高质量满足用户需求"是高校图书馆专利服务工作的着力点。图书馆要有效开展专利服务工作,合理定位是准绳,专业人才是支撑,专利教育是重点,有效机制是保障。

[Purpose/significance]The core value of university libraries is first of all to maintain a high degree of consistency between service and needs.This paper tries to study how to develop strengths and avoid weaknesses,meet needs,diversify and implement patent services in various ways for university libraries.It is of great significance for university libraries to improve their service performances and highlight their missions.[Method/process]The paper is based on the analysis of user needs and service design,taking the patent service practices in the Intellectual Property Information Service Center of Shandong University of Technology as the example.The patent service orientation,content,and mode of university libraries have been discussed from three dimensions as the patent quality education combing popularization and improvement,the patent scientific research service with choosing to do something,and the information analysis and decision support for industry-academy-research policies.[Result/conclusion]High quality to meet user needs is the focus of patent services work in university library.In order to carry out patent service effectively,the library should be guided by rational orientations,supported by professionals,focused on patent education and guaranteed by effective mechanism.