基于AHP和FCE的高校行政管理人员绩效考核体系研究

Performance Appraisal System of Administrative Personnel in Colleges and Universities Based on Analytic Hierarchy Process and Fuzzy Synthetic Methods

开展行政管理人员绩效考核,既可以有效优化学校人力资源管理,也可为行政管理人员职业发展提供标杆。基于反馈干涉理论,采用层次分析法(AHP)和模糊综合评价方法(FCE)建立起以行政管理人员、直接领导、服务对象和本处室同事评价为一级指标的高校行政管理人员绩效考核体系,可有效改变现有考核体系考核内容笼统、考核主体不全、考核结果应用单一的问题,构建一个定性与定量相结合、符合高校办学特点和行政管理人员工作实际的评价指标。

The implementation of the performance appraisal of administrative personnel can not only effectively optimize the management of human resources in colleges and universities,but also provide a benchmark for their career development.Based on the feedback interference theory,the performance appraisal system has been established by using the analytic hierarchy process(AHP)and the fuzzy comprehensive evaluation method(FCE),which takes the appraisal of administrators,direct leaders,service objects and colleagues as the first-level indicators.It can effectively change the problems of general assessment content,incomplete assessment subjects and single application of assessment results in the existing assessment system,and construct a qualitative and quantitative evaluation index which is in line with the characteristics of running a university and the actual work of administrative personnel.