门诊导诊服务存在的问题及解决办法研究

Outpatient service leading examining the problems and solutions

目的:探讨门诊导诊服务存在的问题及解决办法。方法:选取2017年3月-2018年3月医院就诊的110例患者,分别对其进行问卷调查,以此了解门诊导诊服务中存在的问题,并提出相应的解决策略,之后调查整改后患者的满意度。结果:经调查得知,存在的主要问题患者候诊的时间较长、导医人员服务较差、导诊护士的专业水平较低等。经过相应的整改后,患者的满意度较整改之前显著提升。结论:努力查找门诊导诊服务存在的问题,并依据问题提出对策,能够有效地提升门诊导诊服务效率,提升患者的满意度。

Objective:To investigate the outpatient service leading examining the existing problems and solutions.Methods:110 cases of hospital patients,separately carries on the questionnaire survey,to understand the problems existing in the outpatient service leading examining,and put forward the corresponding solution strategy,after the investigation of the patient's satisfaction.Results:after investigation,the main problems of patients waiting for a long time,poor DaoYi personnel service,leading examining nurses'professional level is low.After the corresponding rectification,patients satisfaction is significantly increased before the rectification.Conclusion:try to find the problems existing in the outpatient service leading examining,and put forward countermeasures according to the problem,can effectively improve outpatient leading examining service efficiency,and increase patients satisfaction.