摘要
Traditional call centers can be accessed via speech only, and the call center based on web provides both data and speech access, but it needs a powerful terminal computer. By analyzing traditional call centers and call centers based on web, this paper presents the framework of an advanced call center supporting WAP access. A typical service is also described in detail.
Traditional call centers can be accessed via speech only, and the call center based on web provides both data and speech access, but it needs a powerful terminal computer. By analyzing traditional call centers and call centers based on web, this paper presents the framework of an advanced call center supporting WAP access. A typical service is also described in detail.
基金
TheprojectwassupportedbytheNationalNaturalScienceFoundationofChinaunderthecontractnumber!69972 0 0 8
