摘要
对全面质量管理(TQM)和顾客完全满意(TCS)及其局限性进行了论述,提出了两者互补融合的思想及方法,为现代企业加强和改善经营管理提供了新思路。
The paper discusses the limitations of the theory of Total Quality Management and Total Cus-tomer Satisfaction,puts forward th e new idea and method of its mutual com pensation and compatibility in order to give modern enterprises new hints to continuously strengthen and enhance its operation and management.
出处
《世界标准化与质量管理》
2002年第11期26-28,共3页
World Standardization & Quality Management
