中小型呼叫中心语音侧录系统的设计与实现

Design and realization of middle-mini callcenter's recording system

探讨了基于多线程技术的中小型呼叫中心语音侧录系统的设计思想,对系统的组成结构以及软件设计模式进行了分析,并在此基础上提出了中小型呼叫中心的录音系统一种实际解决方案。

This paper concerns the design idea for the callcenter's recording system, analyses its system structure and software design model on the whole, especially presents a practical resolution for callcenter's recording system.