摘要
在高校后勤社会化改革不断推进的新形势下 ,为提高高校后勤服务实体的服务质量 ,本文从提供服务的人员、服务的提供过程及服务的构成要素三个方面论述了服务质量的全面管理。
The socialization reform of rear services of the institutions of higher education is making progress,to improve the service quality of rear service entity, three facts - the persons who supplying the service, the service course and inscape were studied to research the rear service total quality management.
出处
《高等农业教育》
2002年第10期81-83,共3页
Higher Agricultural Education
关键词
高校
后勤服务
质量管理
社会化改革
服务质量
the institution of higher education
rear service
quality management
