高校图书馆个性化知识服务模式——“知识管家”研究

Research of the Model of Personalized Knowledge Service in University Libraries: Knowledge Manager

[目的/意义]旨在为促进高校图书馆个性化知识服务提供参考。[方法/过程]阐述“知识管家”的理论,以案例分析“知识管家”实践的经验和不足,初步形成“知识管家”的服务理念。[结果/结论]“知识管家”是图书馆知识服务的一种创新模式,它以项目管理为中心,整合图书馆优势资源,形成服务合力,提高服务效益,是一种用户直接参与的双向服务模式。

[Purpose/significance]The paper is to provide references for promoting personalized knowledge service in university library.[Method/process]The paper expounds the theory of knowledge manager,uses the cases to analyze the experience and deficiency of knowledge manager practice,and initially forms the service concept of knowledge manager.[Result/conclusion]Knowledge manager is an innovative mode of library knowledge service,which takes project management as the center,integrates library’s superior resources,forms service synergy and improves service efficiency,which is a two-way service mode with direct participation of users.