人工智能时代的公共服务供给模式创新:类型、适应与转向

Mode Innovation of Public Service Supply in the Era of Artificial Intelligence:Type,Adaptation and Transformation

人工智能时代的到来改变了公共服务供给的技术基础和社会环境,对现有的公共服务供给模式产生强烈冲击。根据公共服务供给主体之间的关系可以将公共服务供给模式划分为科层制供给、市场化供给、社会化供给和合作化供给。不同类型的公共服务供给模式在人工智能时代面临不同的机遇和挑战,四种不同的公共服务供给模式在适应人工智能时代上分别面临权力重整、绩效重塑、制度重置和监管重启的核心问题。同时,从技术倒逼视角而言,人工智能将驱动四种不同的公共服务供给模式创新分别从碎片化转向协同化、从隐蔽化转向透明化、从业余化转向专业化和从模糊化转向清晰化。

The advent of the era of artificial intelligence has changed the technological basis and social environment of public service supply,and has a strong impact on the existing mode of public service supply.According to the relationship between the main body of public service supply,public service supply mode can be divided into bureaucratic supply,market supply,socialization supply and collectivization supply.Different types of public service supply modes are facing different opportunities and challenges in the era of artificial intelligence.Four different public service supply modes are facing the core issues of power restructuring,performance remodeling,system reset and supervision restart in the era of artificial intelligence.At the same time,from the perspective of technology inversion,AI will drive four different modes of public service supply innovation from fragmentation to synergy,from concealment to transparency,from surplus to specialization and from fuzzification to clearness.