某健康体检机构健康管理从业人员岗位胜任力现状及其影响因素研究

Competence of Health Management Employees in a Health Physical Examination Institute and Its Influencing Factors

目的分析某健康体检机构健康管理从业人员岗位胜任力现状及其影响因素,为健康管理专业人才培养提供参考。方法2018年10 12月,以某大型民营连锁健康体检机构为调查地点,以该机构中健康管理从业人员为调查对象。采用自制一般资料量表、岗位胜任力测评量表调查健康管理从业人员的一般资料及岗位胜任力状况,采用纸质问卷和网络问卷相结合的调查方法,共回收有效问卷928份。岗位胜任力及其各维度影响因素分析采用多元线性回归分析。结果(1)健康管理从业人员岗位胜任力评分为(145.51±25.39)分,标准化评分为(3.16±0.55)分;各维度标准化评分由高到低分别为职业态度、人际交往能力、专业实践能力、专业发展能力、知识综合能力。(2)多元线性回归分析结果显示,专业背景、在职岗位、健康管理师证书、平均月收入与健康管理从业人员岗位胜任力评分有关(P<0.05);年龄、文化程度、从事体检行业年限、健康管理师证书、平均月收入与健康管理从业人员职业态度评分有关(P<0.05);文化程度、健康管理师证书及平均月收入与健康管理从业人员人际交往能力评分有关(P<0.05);文化程度、专业背景、从事体检行业年限、健康管理师证书及平均月收入与健康管理从业人员知识综合能力评分有关(P<0.05);性别、在职岗位、平均月收入与健康管理从业人员专业实践能力评分有关(P<0.05);文化程度、从事体检行业年限及健康管理师证书与健康管理从业人员专业发展能力评分有关(P<0.05)。结论健康体检机构中健康管理从业人员职业态度较好,但知识综合能力、专业发展能力欠缺;岗位胜任力及其各维度影响因素不尽相同,应采取有针对性措施以提高健康管理服务水平。

Objective To analyze the competence of health management employees in a health physical examination institute and its influencing factors,to provide a reference for health management employees training.Methods From October to December 2018,a large private chain health physical examination institute was regarded as investigation site,and health management employees in this institute was regarded as respondents.Self-made General Information Scale and Competency Scale were used to evaluate the general information and competency of the health management employees.A total of 928 valid questionnaires were collected by using paper questionnaires and online questionnaires together.Multiple linear regression analysis was used to analyze the factors associated with competency and its each dimension.Results(1)Competency score of the health management employees was(145.51±25.39),and the standardized score was(3.16±0.55).The standardized score of each dimension from high to low was professional attitude,ability of interpersonal communication,ability of professional practice,ability of professional development,comprehensive ability of knowledge,respectively.(2)Multiple linear regression analysis results showed that,professional background,on-the-job position,health administrator certificate and average monthly income were independently correlated with competency score in the health management employees(P<0.05);age,educational level,years in physical examination profession,health administrator certificate and average monthly income were independently correlated with professional attitude score in the health management employees(P<0.05);educational level,health administrator certificate and average monthly income were independently correlated with ability of interpersonal communication score in the health management employees(P<0.05);educational level,professional background,years in physical examination profession,health administrator certificate and average monthly income were independently correlated with comprehensive ability of knowledge score in the health management employees(P<0.05);gender,on-the-job position and average monthly income were independently correlated with ability of professional practice score in the health management employees(P<0.05);educational level,years in physical examination profession and health administrator certificate were independently correlated with ability of professional development score in the health management employees(P<0.05).Conclusion In the health physical examination institute,the professional attitude of health management employees is better,but the comprehensive ability of knowledge and the ability of professional development are lacking;influencing factors competence and its each dimension are significantly different,thus we should take targeted measures to improve the level of health management service.