如何在网络中协作解决问题和预防冲突

How to Solve Problems Collaborately and Prevent Conflicts on the Network

网络中的公共管理者们意识到他们需要在多个组织间协调斡旋,解决在单个组织中也许很容易解决,但在多个组织中似乎不可能解决的问题,而且这些问题通常与公众有关.在协作式解决问题的方式和途径的选择上,基于利益式谈判要比基于立场或原则式谈判更有效.基于利益式的解决问题方法,能够协作解决问题和设计管理结构来预防冲突.

Public managers in the network realize that they need coordination and mediation between organizations to solve the problems which may be solved in a single organization but it seems unlikely to solve those in multiple organizations,and they are usually associated with the public.In the choice of the ways and approaches of collaborative problem-solving,negotiations based on the interests is much more effective than that based on the positions and principles.The problem-solving method based on the interests can solve problems collaboratively and design management structures to prevent conflicts.