微信公众平台在子宫输卵管造影预约中的应用

Application of WeChat public platform in appointment of hysterosalpingography

目的探讨微信公众平台在子宫输卵管造影预约中的应用效果。方法随机选取厦门某三甲医院妇科门诊2018年7月1日至9月1日420例患者,分为试验组220和对照组200例。对照组采取传统的就诊→检查→开单→结算→现场核实预约方式,试验组为关注微信公众号“X微健康”自主预约造影方式,比较两组患者对造影知识的掌握情况、医护服务的满意度、术前自我护理完善度及就诊医疗服务费用。结果试验组造影知识得分(53.12±12.21),医护服务满意度96.3%,术前自我护理完善度99.09%;对照组造影知识得分(47.38±7.42),医护服务满意度84.0%,术前自我护理完善度89.50%;试验组交通费及挂号费明显减少,医疗服务费用减少,试验组各方面均优于对照组,差异均有统计学意义(P<0.01)。结论基于微信公众平台的造影预约,简化预约流程,缓解就诊紧张度,提高患者造影知识水平,降低就诊费用,提高对医护的满意度,对护患关系和谐发展有积极意义,值得推广应用。

Objective:To explore the application effect of WeChat public platform in uterine fallopian tube angiography appointment.Methods A total of 420 patients from gynecological clinics in a tertiary hospital in Xiamen from July 1,to September 1,2018 were randomly divided into an experimental group(n=220)and a control group(n=200).In the control group,the traditional check-up method was used to verify the appointment.The experimental group paid attention to the WeChat public number“X Micro Health”to make an appointment.The angiography knowledge,the satisfaction of the medical service,preoperative self-care integrity,and medical cost were compared between the two groups.Results The angiographic knowledge score,the medical service satisfaction,and the preoperative self-care perfection degree were(53.12±12.21),96.3%,and 99.09% in the experimental group,and were(47.38±7.42),84.0%,and 89.5% in the control group;the experimental group's transportation fee,registration fee,and the medical service fee decreased significantly;the experimental group was superior to the control group in all aspects,with statistical differences(all P<0.01).Conclusion Based on the WeChat public platform for angiographic appointments,simplifying the appointment process,relieving the tension of the treatment,improving the patient's angiography knowledge,reducing the cost of medical treatment,and improving the satisfaction with the medical care,it has positive significance for the harmonious development of the nurse-patient relationship,and is worthy of promotion and application.