上海城市网格化管理存在的问题及对策

Problems and Countermeasures of Shanghai’ Urban Grid Management

上海城市网格化综合管理模式优化,一是管理模式向精细化转变,强化高位监督功能,对部门问题解决的过程、结果以及派单进行监督,构建完善的问题处置责任体系;网格化"量化"绩效考核机制科学评价员工的绩效,以提高员工的工作积极性。二是管理机制向智能化转变,建立智能化派单机制,借助智能化平台主动发现问题,指挥方式从人工派单到智能派单转变;社会治理"网格化"注入"智能化",利用互联网、大数据等为社会基层治理提供支持,把网格化管理作为社区通线上管理的线下补充。

The optimization of Shanghai’s urban grid integrated management mode includes:First,the management mode has changed to refinement,the high-level supervision function has been strengthened,the process,result and dispatch of departmental problems have been supervised,and a perfect responsibility system for problem handling has been established;Grid "quantitative" performance evaluation mechanism scientifically evaluates employees’ performance to improve employees’ working enthusiasm.The second is to change the management mechanism to intelligence,establish an intelligent dispatch mechanism,actively discover problems with the aid of an intelligent platform,and change the command mode from manual dispatch to intelligent dispatch.The "grid" of social governance is injected into "intelligence",and the Internet and big data are used to provide support for social grassroots governance,and grid management is taken as an offline supplement to community online management.