授权型领导对酒店员工创新服务行为的影响研究被引量：7

Research on the Effect of Empowering Leadership on Hotel Employee’s Innovative Service Behavior

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摘要基于优势互补理论,探究授权型领导和主动性人格通过工作重塑对员工创新服务行为的交互效应。通过两阶段的问卷调研,321份数据显示授权型领导直接和通过工作重塑间接影响创新服务行为。同时,主动性人格调节授权型领导对工作重塑和创新服务行为的影响。 Based on the theory of dominance complementarity, this study explores the interactive effects of empowering leadership and proactive personality on employee innovative service behavior via job crafting. Through a two-stage questionnaire survey, data from 321 participants shows that empowering leadership directly and indirectly affect innovative service behavior through work reshaping. Meanwhile, proactive personality moderates the effect of empowering leadership on job crafting and innovative service behavior.

作者杨建春毛江华 YANG Jian-chun;MAO Jiang-hua(School of Business Administration,Guizhou University of Finance and Economics,Guiyang 550025;School of Business Administration,Zhongnan University of Economics and Law,Wuhan 430073)

机构地区贵州财经大学工商管理学院中南财经政法大学工商管理学院

出处《软科学》 CSSCI 北大核心 2019年第11期80-84,共5页 Soft Science

基金教育部人文社会科学研究规划基金项目(16YJAZH069)

关键词授权型领导工作重塑创新服务行为主动性人格 empowering leadership job crafting innovative service behavior proactive personality

分类号 F272.92 [经济管理—企业管理] C933 [经济管理—管理学]

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