应急管理舆情风险智能管控理论设计研究

Theorical design of intelligent control for public opinion risk in emergency management

应急管理舆情作为人们对于突发事件和政府履行应急管理职能的一种意见和态度,影响应急管理决策,同时也是判断应急管理工作成效的重要依据。但目前在应急管理舆情方面,尚缺乏统一的认识与整体性的顶层设计框架。从突发事件应对角度出发,设计了应急管理舆情风险的智能管控总体架构;重点阐述了舆情的信息结构、舆情风险传播规律、舆情风险态势感知和风险管控、“镜像”—“境像”心理机制建构等方面的思考,并提出了相应的关键支撑技术。

Emergency management public opinion,as a kind of opinion and attitude towards emergencies and government's emergency management function,affects emergency management decision-making,and is also an important basis for judging the effectiveness of emergency management work.However,there is still a lack of a unified understanding and a top-level design framework in emergency management public opinion.From the perspective of emergency response,this paper designs the overall framework of intelligent management and control of public opinion risk in emergency management,and focuses on the information structure of public opinion,the transmission law of public opinion risk,the situational awareness and risk control of public opinion risk,and the construction of psychological mechanism of“mirror image”-“situational image”,and puts forward the corresponding key support technology.