智能客站旅客服务与生产管控平台设计与实践

Design and Practice of Passenger Service and Transport Management of Intelligent Stations

从全路客运站旅客运输服务与管理智能化的角度出发,针对旅客运输服务与管理工作的特点,结合客运站信息化建设的现状,提出智能客站旅客服务与生产管控平台的设计方案,详细介绍平台的建设目标、总体架构、主要功能以及技术创新点,并通过试点车站验证平台的使用效果。平台的设计与应用对铁路客运站旅客服务、生产组织、安全卡控、应急处置、设备监控等业务的智能化发展起到了重要的支撑和推动作用,可大幅提升客运生产指挥效率和旅客服务质量。

From the perspective of intelligent passenger transport service and management in the whole railway sector and taking into consideration of the characteristics of passenger transport service and management,the design of intelligent passenger service and transport management platform is proposed combining the current situation of IT application in the passenger station,which introduces the objectives,overall structure,main functions and technical innovations of the platform in details.Pilot stations are also selected to verify performance of the platform.The design and application of the platform has played an important role in supporting and promoting the intelligent development of passenger service,transport organization,safety control,emergency response,equipment monitoring and other businesses in the railway passenger station and greatly improved the efficiency of passenger station and quality of passenger service.