高校一站式办事服务模式的探索与研究——以华中师范大学为例

Exploration and Research on One-stop Service Model in Universities——A Case Study of Central China Normal University

高校一站式服务运用现代科技手段,采取统一集成平台微服务架构,人工与自助相结合,整合线上线下服务资源,推动高校由管理型向服务型转变,为师生提供全新的服务体验。以华中师范大学为例,以一站式服务建设面临的困境为突破口,借鉴市民之家和兄弟高校一站式服务建设经验,探索适合高校的一站式服务建设模式。

One-stop service in colleges uses modern scientific and technological means,adopts unified integrated platform and microservices architecture,combines manual and self-help,integrates online and offline service resources,promotes the transformation from management-oriented to service-oriented,and provides a brand-new service experience for teachers and students. Taking Central China Normal University as an example,taking the predicament of one-stop service construction as a breakthrough point,drawing lessons from the one-stop service construction experience of citizens home and brothers’ universities,this paper explores a one-stop service construction mode suitable for universities.