快餐店配餐流程优化设计

Analysis and Improvement of Fast Food Restaurants Catering Process

合理的配餐流程是快餐店配餐管理的一个重要环节,对某快餐店配餐流程进行研究。使用Matlab软件分析顾客到达时间和配餐服务时间,建立排队论模型,用Lingo软件求解,以检验配餐流程优化设计的必要性。用工业工程方法对现行配餐流程中不合理的工序和流程进行优化设计,制定新的配餐流程和标准时间。确定该快餐店最佳服务台数量。该优化设计方案可为其他快餐店配餐管理提供一定的技术指导。

As an important part of fast food restaurant catering management,the restaurant catering process is studied.An Matlab software is used to analyze customer arrival time and service time,and a queuing theory model is set up.Queuing system model is programmed by Lingo software,to test the necessity of improving catering process.And using an industrial engineering method,the unreasonable process and procedures in the existing restaurant catering are improved,a new catering process developed,the improved standard time worked out,and the best number of service desk system determined.The optimal design scheme is feasible,and provides some technical guidance to other fast food restaurants on catering management.