城乡居民社会管理服务满意度及影响因素研究

On urban and rural residents’ satisfaction with social management service and the influence factors

文章基于2013年CGSS调查数据,对城乡居民社会管理服务满意度及影响因素进行研究。运用描述性分析的统计方法,对社会管理服务满意度的现状进行研究,并采用多元线性回归分析的统计方法,对影响居民社会管理服务满意度的个人特征因素进行分析。研究结果表明,在宏观层面上,城乡居民对社会管理服务的整体满意度均处于中等水平,且农村居民满意度高,其中,城乡居民对于社会管理服务中食品药品安全服务的满意度最低。在社会管理服务资源的配置方面,大部分城乡居民认为服务充足性、便利性较好,但在均衡性和过于重视盈利性方面满意度较差。在微观层面上,个体特征中除性别因素以外,户籍、年龄、民族、政治面貌、受教育程度、社会阶层和家庭经济状况在所在地档次对居民社会管理服务满意度具有显著影响。

Based on the survey data of national CGSS in the year 2013,this paper studies urban and rural residents satisfaction with social management services and the influence factors.This paper uses the descriptive analysis of statistical methods to study the status quo of social management service satisfaction,and uses the statistical method of regression analysis to analyze the personal characteristics that affect residents satisfaction with social management services.The results show that:urban and rural residents are satisfied with social management services at a medium level,and rural residents are more satisfied.Among them,urban and rural residents have the lowest satisfaction with food and drug safety.In terms of the allocation of social management service resources,most urban and rural residents believe that service adequacy and convenience are good.However,satisfaction is low in terms of balance and overvaluation of profitability and neglect of publicity.At the micro level,except gender factors,the seven factors of household registration,age,ethnicity,political outlook,education level,social class and family economic status in the local area have a significant impact on residents’satisfaction with social management services.