基于综合评价模型的某医院临床科室运营状况评价

Evaluation of the operation status of clinical departments in a hospital by using comprehensive evaluation model

目的通过建立评价指标体系,构建综合评价模型,对某医院临床科室运营状况进行评价研究。方法收集某医院2018年1月-6月临床科室工作量、服务难度、服务效率、卫生经济学等相关指标数据,采用综合评分法,对各科室数据进行集中化处理,建立临床科室运营状况综合评价模型,以加权求和的方式计算评分。运用Microsoft Excel 2010和SPSS 17.0软件处理数据。结果不同临床科室在综合评分和细项指标方面均存在一定的差异,外科综合评分最高的3个科室为胸外科(1.45分)、乳腺外科(1.32分)和血管外科(1.22分),内科综合评分最高的3个科室为肿瘤科(5.76分)、心内科(3.47分)和血液科(3.41分)。结论不同科室运营状况总体存在一定的差异,在不同科室运营细项指标方面也存在一定的差异。科室管理者可根据评价结果,找到问题和差距,改善科室运营状况。

Objective To evaluate the operation status of the clinical departments of a hospital through the establishment of the evaluation index system and comprehensive evaluation model. Methods The data on workload,service difficulty, service efficiency, health economics and other related indicators of the clinical departments of a hospital from January to June 2018 were collected. The comprehensive evaluation model was constructed by comprehensive scoring method. The data of each index were centralized, then the comprehensive evaluation model of clinical departments was established and the scores were calculated by weighted summation. Microsoft Excel 2010 and SPSS 17.0 software were used for data processing. Results There were certain differences in comprehensive scores and detailed indicators among different clinical departments. Ranked by comprehensive scores, the top three surgical departments were Department of Thoracic Surgery(1.45), Department of Breast Surgery(1.32), and Department of Vascular Surgery(1.22), and the top three internal departments were Department of Oncology(5.76), Department of Cardiology(3.47), and Department of Hematology(3.41). Conclusions In general, there are some differences in the operating conditions among different departments. There are also differences in the detailed indicators among different departments. The results can be used to find out problems and gaps, and finally improve the operation of the departments.