智慧图书馆环境下高校图书馆“用户问题解决专家”模式探析

On the Mode of “Professional Solver of User’s Problem” in the Library of Colleges and Universities under the Environment of Intelligent Library in the Era of Big Data

智慧图书馆环境下,高校图书馆构建"用户问题解决专家"模式是服务教学科研,提升服务质量必然要求。高校图书馆要培养"用户问题解决专家",重塑新型数据图书馆,实现数据图书馆、"用户问题解决专家"与用户的互联融合。

Under the environment of intelligent library in the era of big data, it is necessary for libraries in colleges and universities to construct the mode of "professional solvers of user’s problems" to serve teaching and scientific research and improve service quality. Therefore, libraries in colleges and universities should cultivate professional solvers of user’s problems, recreate new digital libraries, and realize the interconnection and integration of digital library, professional solvers and users.