高校图书馆管理中的情感化服务

The emotional service in the management of university library

在对图书馆的功能以及服务需求进行深入分析的基础上,提出了高校图书馆管理中的情感化服务的理念。从图书馆环境、服务语言、服务行为的情感化等方面阐述了图书馆情感化服务的内容,并从图书馆环境的情感化、工作人员的语言情感化和专业化的角度提出了提高图书馆情感化服务的措施,进而对高校图书馆的情感化服务进行了有益的探索和思考。

On the basis of in-depth analysis of the function and service demand of the library,this paper puts forward the concept of emotional service in the management of university library.This paper expounds the contents of the emotional service of the library from the aspects of the library environment,the service language and the emotional service behavior,and puts forward some measures for improving the emotional service of the library from the aspects of the emotion of the library environment,the language emotion and specialization of the staff,and then makes a beneficial exploration and reflection on the emotional service of the university library.