基于层次分析法的客舱乘务员职业倦怠水平评价体系

Flight Attendant Job Burnout Level Assessment System Based on AHP

本文以航空公司为研究对象,为了对客舱乘务员职业倦怠水平进行合理评价,依照系统性、科学性、可操作的原则设计了客舱乘务员职业倦怠水平评价体系,主要从人员因素、培训因素、环境因素和管理因素4个大项、20个子项进行指标构建。应用基于层次分析法建立评价模型,针对客舱乘务员倦怠的具体案例进行评价分析。

Focused on airlines, the assessment system is designed to assess the flight attendant job burnout levels effectively according to the principle of systematicness, scientificity and operability. The system is composed of 4 major items(human resource, training, environment and management) and 20 subitems. Based on Analytic Hierarchy Process, the assessment model is tested to analyze the cases of flight attendant job burnout.