“需要”抑或“应该”:公共组织谦逊型领导对员工韧性的作用机理研究

“Need Do” or “Should do”: The Mechanism of Humble Leadership on Employee Resilience in Public Sector Organizations

韧性是公共组织持续性发展的战略性优势和国家治理的核心能力。论文立足于中国公共管理实践,基于社会信息加工理论,跨层面构建并验证一个被调节的中介效应模型,尝试明晰公共组织谦逊型领导对员工韧性的渗透效应、渗透过程及作用边界。以650名公共组织员工为研究样本,实证研究发现:公共组织谦逊型领导通过激发员工的工作促进性焦点(“需要”动机)和内部人身份感知(“应该”动机)有效提升员工韧性;工作内容高原能够调节公共组织谦逊型领导通过内部人身份感知对员工韧性的间接影响,即:在工作内容高原高(相较于低)的情境下,员工内部人身份感知的中介效应更强。论文提出了培育和干预员工韧性的途径,以期对公共管理实践有所裨益。

Seeking development in a dynamic,changeable,and competitive environment is a“reality”that neither individuals nor organizations can overcome.In response to international calls and the localization of management practice,this study observed 650 employees from public organizations.By using social information processing theory to build and validate a model of moderated mediation across layers,this studyclarified the internal mechanisms,processes,and boundary conditions,of humble leadership on employee resilience in public organizations.However,information processing is a dynamic and complex process.Whether the penetrating effect of humble leadership can be captured by employees still needs to be explored in its internal processing mechanism.In this study,information processing is regarded as a trigger process of behavioral motivation;therefore,work-related focus and perceived insider status were selected as motivating factors.These include the employees self-fulfillment requirements(need)and motivationsfor the emotional feedback(should)of leadership and organizational support.The empirical results indicate:(1)Humble leadership in public organizations has a positive impact on employee resilience.(2)Humble leadership in a public organization can improve resilience by focusing employees on work-related promotions and perceptions of insider status.(3)A job contentment plateau can moderate the indirect effect of humble leadership on employee resilience through perceived insider identity.Namely,in the context of a relatively high job contentment plateau,an employee sself-perception of their insider identity will be stronger.Finally,this article discusses the conclusions of the study,summarizes its theoretical and practical contributions as well as its limitations,and proposes future research directions.