基于PDCA循环的口腔正畸模型管理的效果分析

Effective analysis of adverse event management in orthodontic model based on PDCA management method

目的:探讨PDCA循环在正畸科模型丢失不良事件管理中的有效性。方法:运用PDCA循环实施模型有效管理,比较PDCA循环管理方案前后模型管理的效果。结果:PDCA实施后,2018年1月,7月,8月较2017年相应月份,模型丢失不良事件率明显降低(P<0.05);模型查对率明显增加(P<0.01),有效地提高了模型管理质量;由于实施了PDCA,减少了医患之间的矛盾,医患满意度明显高于实施前(P<0.05)。结论:应用PDCA循环可以有效控制模型不良事件的发生,减少模型差错的概率,保障模型的安全管理,增加医生及患者的满意度,提高正畸护理的工作质量和效率。

Objective:To investigate the effectiveness of PDCA method in reducing the loss of adverse events management of orthodontic model.Methods:Using PDCA cycle since 2018 and comparing the result with the former year (2017) to validate the effectiveness of PDCA management method.Results:According to Cartesian inspection test,lost events in 2018 fastigial (January,July and August) is significantly decreased comparing with 2017 fastigial (P<0.05),meanwhile,model check rate is significantly increased (P<0.01);At the same time,due to the introduction of PDCA management method,less conflicts happened between doctors and patients,doctor’s and patient’s satisfaction are significantly increased (P<0.05).Conclusion:The application of PDCA management method can effectively control the occurrence of model adverse events,reducing the probability of model errors,ensuring the safety management of the model,improving the quality of nursing work and increasing the satisfaction of the doctors and the patients.