摘要
会诊制度是十八项核心制度之一,优质的会诊管理可协助各临床科室合作效率最大化,实现"以患者为中心"的最终目标。作者从单科会诊及时率入手,依据组织行为学理论,构建个人-群体-组织模型,结合院内实际,三管齐下采取改变个人行为态度、调整组织绩效方案、建立任务型群体的管理措施。回顾性选取实施措施前、后1个月(2018年10月、2018年11月)的数据,会诊及时率由76.69%提高至82.62%,差异有统计学意义(P=0.0002)。
Consultation system is one of the eighteen core systems.Excellent consultation supervision can assist clinical departments to maximize cooperation efficiency.This article,concentrating on timeliness,built an individual-group-organization model based on the organizational behavior theory and actual conditions,and took management actions from three aspects,including changing personal behavior attitude,adjusting organizational performance plan and establishing task-based groups.Timeliness data in October and November 2018 were selected retrospectively one month before and one month after the new actions.The timely rate of consultation increased from 76.69%to 82.62%with a significant difference(P=0.0002).
作者
蔡林利
彭雅兰
宋应寒
李大江
Cai Linli;Peng Yalan;Song Yinghan;Li Dajiang(Medical Affairs Department,West China Hospital,Sichuan University,Chengdu 610041,China;Institute of Hospital Management,Tsinghua University,Shenzhen 518100,China;Day Surgery Center,West China Hospital,Sichuan University,Chengdu 610041,China)
出处
《中华医院管理杂志》
CSCD
北大核心
2019年第12期1004-1006,共3页
Chinese Journal of Hospital Administration
基金
国家自然科学基金(71804117)。
关键词
转诊和会诊
会诊管理
及时率
组织行为学
个人-群体-组织模型
Referral and Consultation
Consultation management
Timeliness
Behavior theory
Individual-group-organization model