基于ITIL的跨域网络安防运维业务流程设计

ITIL-based Cross-Domain Cyber Security Operation and Maintenance Business Process Design

随着网络安防系统规模的不断扩大,对运维管理的要求随之不断提高。为解决原有网络安防运维管理整体信息化手段不足、业务处置流程缺乏流程化的弊端,引入业务流程管理理念,构建基于ITIL的网络安防运维业务流程体系;采用以数据为中心的建模方法,设计构建以Artifact为中心的网络安防运维业务流程模型。最后,运用业务流程管理软件构建流程管理系统,验证了业务流程模型的功能作用。

With the continuous expansion of the cyber security system,the requirements for operation and maintenance management have been increased.In order to solve the shortcomings of the inadequate information technology of the original network security operation and maintenance management and the lack of processization of the business disposal process,the business process management concept was introduced to build an ITIL-based network security operation and maintenance business process system.A data-centric modeling method is used to design and build an Artifact-centric network security operation and maintenance business process model.Finally,the business process management software is used to build a process management system,which verified the functional role of the business process model.