大数据驱动下精准检查预约的探索与实践

Exploration and practice of precision check reservation driven by big data

目的:避免检查项目间规则禁忌冲突、缩减患者检查预约等待时间,有效整合医院资源,提高工作效率和医疗质量。方法:通过设立检查服务中心、建立检查预约信息平台,实现大型检查集中精准预约,在运行过程中推行“一科一策”,拓展检查预约管理内涵,持续提高大型检查工作效率。结果:(1)实现检查服务资源统一管理,各项检查精确到具体时间点,患者检查服务全流程管理。(2)医技科室24小时检查率、72小时检查率有显著提高,大幅度减少检查预约等候天数,明显减少患者流失;(3)与入院服务中心深度融合,平均住院日得到进一步缩短,显著提高医院经济和社会效益。结论:剖析传统检查业务流程,构建闭环集中式检查预约信息服务平台,打造检查预约新模式,可使医院检查服务流程进一步优化。

Objective:To avoid the conflicts among partially inspection items,reduce the waiting time for patients’examination appointments,effectively integrate hospital resources,and improve work efficiency and medical quality.Method:We set up the inspection service center,established the reservation information platform,and realized the centralized and accurate booking of large-scale inspection.During the operation,we implemented“one department,one policy”,expanded the connotation of reservation management,and continuously improved the work efficiency of large-scale inspection.Result:We realized the unified management of inspection service resources,including accurate time of each inspection and the whole process management of patient inspection service.The 24-hour examination rate and 72-hour examination rate of the medical technology department were significantly improved,and the waiting days for examination were greatly reduced,which significantly reduced the loss of patients.The average length of stay was further shortened through deep integration with hospitalization service center,which significantly improved the economic and social benefits of our hospital.Conclusion:The analysis of the traditional inspection process,the establishment of a closed-loop centralized reservation information service platform of examination,and the establishment of a new appointment service model can further optimize the hospital inspection service process.