摘要
为缓解公司供电服务矛盾转变为“客户日益增长的优质服务需要与服务方式发展不平衡、不充分发展的矛盾”的现象,本文通过对网上国网积分中心的设计,基于制定积分规则下实现对积分生成、转化的管理以及对外输出统一的电费积分的派发、扣减、查询等服务,进而有效的对电费积分的从生成到耗尽的全生命周期的管理,实现客户聚合、业务融通、数据共享的统一积分中心,助推公司从电力供应商向综合能源服务商转型升级的发展模式转变。
In order to get rid of the traditional predicament of collecting and collecting electricity fees in national power network,increase the market share of power supply enterprises,and avoid the phenomenon of single charging mode and high risk coefficient of power supply enterprises,this paper designs and implements the integral intranet management module,the network mall module and the operator management module based on the integral rules through the design of the integral center of national power network,and further realizes the integral intranet management module,the network mall module and the operator management module Effectively reduce the workload of reminders,successfully transfer the focus of reminders,pay more attention to on-site services,inspection and verification,to achieve the optimal allocation of human resources.
作者
来广志
张晓慧
余锦河
樊勇
LAI Guang-zhi;ZHANG Xiao-hui;YU Jin-he;FAN Yong(National Network Electronic Commerce Co.,Ltd.Beijing 100000,China;STATE GRID Co.,Ltd.Customer Service Center,Tianjin 300309,China;China Networks Huitong Golden Finance(Beijing)Information Technology Co.,Ltd.,Beijing 100053,China)
出处
《软件》
2020年第2期171-174,共4页
Software
关键词
电费
积分
系统设计
模块
Electricity charge
Integral
System design
Module