服务供应链整合战略演进与服务创新能力升级

Service supply chain integration strategy evolution and service innovation capability upgrading

从动态演进角度切入,通过对佛朗斯进行纵向案例分析,探究企业通过动态服务供应链整合战略促进服务创新能力升级的具体机理和管理内涵。研究结果显示:在动态环境要素即市场压力和内在动力的共同驱动下,该企业的服务供应链整合战略演进历经了三个阶段,由最初的内部整合导向战略,过渡为注重外部的资源获取导向战略,最后演变为注重多重网络的协同重构导向服务供应链整合战略,由此引发了渐进式服务创新能力到更新式服务创新能力再到再生式服务创新能力的跃迁。研究揭示了服务创新能力升级的基本逻辑,并据以发展出关于服务供应链整合战略和服务创新能力间关系的启示,对中国企业的持续创新发展具有重要的参考价值。

From the view of dynamic evolution, this paper does a longitudinal case study of Folangsi to explore specific mechanism and management connotation of enterprises to promote the upgrading of service innovation capability through dynamic service supply chain integration strategy. The results show that, driven by the dynamic environmental factors, that is, market pressure and internal power, the service supply chain integration strategy of the enterprise has gone through three stages, including the internal integration-oriented, resource acquisition-oriented and multi-network collaborative reconstruction-oriented, which leads to the transition and sequence effect of service innovation capability. The study reveals the basic logic of service innovation capability upgrading, and develops the enlightenment on the relationship between service supply integration strategy and service innovation capability, which has important reference value for the sustainable innovation development of Chinese enterprises.