绿色智慧社区模式下的垃圾清扫车体验设计研究

Garbage Sweeping Vehicle Experience Design in Green Intelligent Community

文章旨在解决如何提高用户在绿色智慧社区中对垃圾清扫车使用的参与度与满意感的问题。基于绿色智慧社区理念提出单人双体验方法,总结提出服务提供者设计需求要素"五感"与服务使用者设计需求要素"五感";通过深入调研访谈获取用户的真实体验,建立人物模型进行场景剧本编写,得到设计关键点功能剧本,绘制用户体验情景图,根据用户的参与度和满意感提取设计需求关键点。运用层次分析算法将定性数据定量化,最终得到提高用户参与度与满意度的设计要素排序。将单人双体验方法应用在绿色智慧社区垃圾清扫车体验设计模拟中,实现优化用户体验设计需求因素,从而更好地指导绿色智慧社区模式下的垃圾清扫车的设计。

The article is to solve the problem of how to improve the user’s participation and satisfaction in the use of garbage sweepers in the green smart community.Based on the concept of green wisdom community,this paper proposes a single-person double-experience method,sums up the "five senses" of service provider design requirements and the "five senses" of service users’ design requirements elements;obtains the real experience of users through in-depth research and interviews,and establishes character models for scene scripts.Write,get the design key point function script,draw the user experience scene map,and extract the key points of design demand according to the user’s participation and satisfaction.The analytic hierarchy process is used to quantify the qualitative data,and finally the design elements are ranked to improve user engagement and satisfaction.The single-person double-experience method is applied in the green smart community garbage sweeper experience design simulation to optimize the user experience design requirements,so as to better guide the garbage sweeper design under the green smart community mode.