网约车平台安全战略地图绘制与执行管控

Online Ride-hailing Platform Security Strategy Mapping and Execution Control

随着共享经济的发展,网约车平台盘活了许多闲置的运力资源,填补了传统巡游车留下的大片市场空白,为人们的生活提供了更多的出行选择。而网约车平台服务的安全性问题最能引发公众关注,不解决好安全问题将严重影响网约车平台的发展。本文尝试运用战略地图绘制,从风险识别、内部流程、学习与成长、外部合作四个层面构建网约车平台整体的安全战略体系框架,分析其当前采取的安全管控措施中的漏洞,并提出相对合理的管控建议。

With the development of the shared economy, the online ride-hailing platforms activate many idle resources, fill a large market gap left by the traditional cruise car, and provide more travel options for people’s lives. The security issues of online ride-hailing platform services can arouse public concern, and failing to solve the security problems will be a serious problem. This paper attempts to use strategic map to construct the overall security strategy framework of the platform from four dimensions: risk identification, internal process, learning and growth, and external cooperation. It also analyses the loopholes in the current security management and control measures, and puts forward relatively reasonable management and control suggestions.