品管圈在提高药品盘点账物相符率中的应用

Application of quality control circle in the improvementof the account matching rate of drug inventory

目的:提高药品盘点账物相符率,规范药品库存管理.方法:运用品管圈管理工具,统计2017年7月至2018年6月我院门诊药品盘点数据,设计影响药品账物相符原因查检表,通过现场查检,统计相关影响因素,拟定改善措施并进行效果确认.对比活动前、后药品账物相符率,计算改善幅度,对比改善效果.结果:门诊药品账物相符率由活动前的82.41%提高至93.58%,目标达成率为107.30%,改善幅度为13.55%.结论:此次品管圈活动的开展,优化了药品盘点流程,改善了患者就诊体验,降低了药品盘点耗时,为不断优化药品服务提供基础保障.

Objective:To improve the account matching rate of drug inventory,and standardize the management of drug inventory.Methods:The drug inventory data from July,2016 to June,2017 in our hospital were counted by quality control circle(QCC).The checklist of the reasons a ffecting drug account match was designed,the relevant in fluencing factors were counted by on-site inspection and the improvement measures were developed and results were con firmed.The improvement range was calculated,and the drug account matching rate and the improvement effect were compared before and after the activity.Results:The drug account matching rate in outpatient pharmacy was improved from 82.41% before the activity to 93.58% after.The target achievement rate was 107.30% and the improvement range was 13.55%.Conclusion:The drug inventory process is optimized,the patient’s experience to visit doctor is improved and the time required for drug inventory is reduced by the development of QCC,which can provide the basic guarantee for the continuous optimization of drug services.