面向自闭症青少年群体的图书馆读者服务研究

Research on Library Reader Services for Adolescent Youth with Autism

研究自闭症青少年读者利用图书馆的现状,理解自闭症青少年读者群体,可以推动图书馆个性化服务的发展,让图书馆环境氛围、空间设计、资源利用更加满足各类读者需求。本项研究基于残疾研究的社会模式展开,使用定性方法收集和分析自闭症青少年读者在使用图书馆时的真实感受。研究结果表明,自闭症青少年读者将图书馆作为一种逃避和远离感官干扰的安全空间,明确表达出需要图书馆提供私人空间服务的诉求,而图书馆在管理方面出现了一系列让自闭症青少年读者无法适应的问题。基于自闭症青少年读者利用图书馆的特点,图书馆可以从设计精细导航和明确说明、细分活动内容和互动形式、开展神经典型自闭症青少年读者教育、检讨图书馆员工作意识以及调整图书馆服务和流程等四个方面提升对自闭症青少年读者的服务水平。

The paper focuses on how autistic teenagers use libraries and tries to understand this group of people, by doing so, libraries can make their services more targeted and readers can enjoy more satisfying services concerning library environment, space design and resource utilization. This study is based on the social model of disability research, adopting qualitative methods to collect first-hand information on how autistic teen readers use libraries. It is showed that autistic teen readers consider libraries as a safe space to escape from sensory interference. They are clear about the need for libraries to provide private spaces. However, a series of problems have arisen in the management of the library operation leading to failure to meet the need of autistic teen readers. According to the characteristics of autistic teen readers using libraries, libraries can improve services for autistic teen readers by designing detailed navigation and clear description, subdividing activity contents and interaction forms, conducting education for typical autism readers, reviewing librarians’ work, and adjusting library services and processes.