优质护理在提升门诊导医护理质量中的价值

The value of high quality nursing in improving the quality of outpatient guided care

目的探讨优质护理在提升门诊导医护理质量中的应用效果。方法2016年4月至2017年4月在该院门诊患者中抽取100例,随机分为对照组和观察组。分别给予常规导医服务和优质护理,比较两组患者的满意度、挂号与等待检查时间以及导医护理质量,分析两组护患纠纷发生情况。结果与对照组比较,观察组患者的满意度评分明显较高,且导医护理行为规范评分、导医分诊护理质量评分以及导医就诊服务质量评分均明显高于对照组,差异有统计学意义(均P<0.05),其挂号时间、等待检查时间以及护患纠纷发生率均明显较少,差异有统计学意义(均P<0.05)。结论优质护理在提升门诊导医护理质量中有显著的应用效果,值得广泛推广实施。

Objective To explore the application effect of high quality nursing in improving the quality of outpatient guided care.Methods From April 2016 to April 2017,100 patients were randomly divided into the control group and the observation group to receive routine medical guidance service and high-quality nursing care.The satisfaction,registration and waiting time,and nursing quality of medical guidance in the two groups were compared,and the occurrence of nurse-patient disputes in the two groups were analyzed.Results Compared with the control group,the satisfaction score of the patients in the observation group was significantly higher,and the scores of the guidance group's nursing code of conduct,the quality of the guidance group's triage nursing and the quality of the guidance group's medical service were significantly higher than the control group,with statistically significant differences(P<0.05).The registration time,waiting time and the incidence of nurse-patient disputes were all significantly less,and the differences were statistically significant(P<0.05).Conclusions High quality nursing has a significant effect in improving the quality of outpatient guided care,which is worthy of extensive promotion and implementation.