提升院前急救调度质控质量的管理办法及措施探讨

Discussion on the management methods and measures to improve the quality control of pre hospital emergency dispatching

目的:探讨提升院前急救调度质控质量的管理办法及措施.方法:收集2014年(未实施急救调度质控质量管理方法)和2018年(实施后)120指挥急救中心回访满意度调查表各500份.分析急救调度质控质量管理方法的效果.结果:2014年满意率为91.8%,2018年满意率为98.0%;2018年摘机时间和派车时间均短于2014年.结论:采用院前急救调度质控质量的管理方法具有一定效果.

Objective:To explore the management methods and measures to improve the quality control of pre hospital emergency dispatching.Methods:In 2014(without the implementation of quality control and quality management method for emergency dispatching)and 2018(after the implementation),500 return visit satisfaction questionnaires of 120 command emergency center were selected.We analyzed the effect of the quality control method of emergency dispatch.Results:The satisfaction rate was 91.8%in 2014 and 98.0%in 2018;The pick-up time and delivery time in 2018 were shorter than that in 2014.Conclusion:The quality control management method of pre hospital emergency dispatching has certain effect.