合肥市医养结合机构入住老年人服务满意度调查

Survey on service satisfaction of elderly living in medical-nursing combined care institution in Hefei

目的了解合肥市医养结合机构入住老年人服务利用的满意度情况及其影响因素。方法采用问卷调查法于2018年11月对合肥市5家医养结合机构入住老年人进行调查,分析调查对象对医养结合机构医疗满意度、费用满意度、居住满意度、饮食满意度和生活氛围满意度情况,共回收问卷209份。结果入住老年人对政策了解程度较低(不了解者占58.85%);81.34%对居住条件表示满意;在医疗服务内容满意度方面,满意者占78.47%;在费用满意度方面,满意者占61.72%;在饮食条件满意度方面,满意者占68.80%;在生活氛围满意度方面,27.75%的老年人认为一般。结果显示,不同性别、婚姻状况、文化程度、职业、月收入、身体状况的入住老年人服务利用情况差异具有统计学意义(P<0.05)。结论合肥市医养结合机构中老年人服务利用满意度均较高,性别、婚姻状况等六个因素入住老年人的服务利用满意度有影响。

Objective To understand the satisfaction and the influencing factors of the service utilization of the elderly in the integrated medical and nursing institutions in Hefei.Methods A questionnaire survey was conducted in November 2018 to survey the elderly living in five integrated medical and nursing institutions in Hefei,to understand the medical satisfaction of the integrated medical and nursing institutions,cost satisfaction,living satisfaction,diet satisfaction and life atmosphere satisfaction,in which a total of 209 questionnaires were collected.Results The elderly residents had a low level of understanding of the policy(58.85%of those who did not know),and 81.34% expressed satisfaction with the living conditions;in terms of satisfaction with the content of medical services,78.47% were satisfied;in terms of cost satisfaction,satisfied persons 61.72%;in terms of satisfaction with dietary conditions,68.80% were satisfied;in terms of satisfaction with living atmosphere,27.75%of the elderly considered average.The results showed that there were statistically significant differences in service utilization among the elderly residents of different genders,marital status,education,occupation,monthly income,and physical status(P<0.05).Conclusion The service utilization satisfaction of the elderly in the integrated medical and nursing institutions in Hefei is relatively high.Six factors,including gender and marital status,affect the service utilization satisfaction of the elderly.