马斯洛理论下星级酒店员工职业认同感研究

Study of employees’ professional identity in star-rated hotels based on Maslow’s Theory

以北京中奥马哥孛罗大酒店为典型对象,从酒店管理制度、酒店管理采取的方式方法、人文管理三个方面进行了数据采集、整理、分析。引进马斯洛理论,科学地解读了星级酒店职工认同感的影响因素。提出了提高酒店员工职业认同感的建议,物质鼓励,满足员工生理需要;加强各种福利,保障满足员工安全需要;营造良好的工作氛围,满足员工社交需要;公开奖励和表扬,满足员工尊重需要;拓宽晋升渠道,满足员工自我实现需要。

Taking the Marco Polo Parkside Hotel in Beijing as a typical object,the data collection,sorting and analysis are carried out from three aspects: hotel management system,hotel management methods and humanistic management.By introducing Maslow’s theory,this paper scientifically interprets the influencing factors of staff’s identity in star hotels. It puts forward suggestions to improve the hotel employees’ professional identity,material encouragement to meet the physiological needs of employees;strengthen various benefits to ensure the safety needs of employees;create a good working atmosphere to meet the social needs of employees;publicly reward and praise to meet the needs of employees’ respect;broaden promotion channels to meet the needs of employees’ self realization.