郑州市社区居民对“互联网+护理服务”使用意愿及影响因素

Willingness to use"Internet+nursing services"among community residents in Zhengzhou and its influencing factors

目的调查郑州市社区居民对“互联网+护理服务”的使用意愿以及影响因素。方法对346名郑州市居民采用自制社区居民对“互联网+护理服务”使用意愿调查表进行调查。结果郑州市社区居民“互联网+护理服务”使用意愿总分61.85±10.88,不同年龄、受教育程度、居住地、医保形式、是否患有慢性病、是否了解“互联网+护理服务”的社区居民的使用意愿得分差异有统计学意义(P<0.05,P<0.01);其中年龄、文化程度、患慢性病、了解“互联网+护理服务”与否是使用意愿的主要影响因素(均P<0.01)。结论郑州市社区居民“互联网+护理服务”使用意愿呈中等水平,该类平台应针对不同人口学特征的用户群体增加人性化、简洁化应用功能,尤其应重点关注文化程度较低的慢性病老年人群的使用意愿及体验。

Objective To investigate the willingness of community residents in Zhengzhou to use"Internet+nursing services"and to analyse the influencing factors.Methods A total of 346 community-dwelling residents in Zhengzhou were invited to complete a self-designed questionnaire in terms of their willingness to use"Internet+nursing services".Results Their willingness to use"Internet+nursing services"scored 61.85±10.88.Significant differences in willingness to use"Internet+nursing services"were found among different age groups,educational backgrounds,place of residence,medical payment type,presence of chronic diseases,and whether know"Internet+nursing services"or not(P<0.05,P<0.01).Multiple linear regression showed that age,educational backgrounds,presence of chronic diseases,and whether know"Internet+nursing services"or not were factors influencing willingness to use"Internet+nursing services"(P<0.01 for all).Conclusion Community-dwelling residents report moderate level of willingness to use"Internet+nursing services".Service providers should enhance user-friendly function and simplify the access of service based on customers′characteristics,especially for those who have lower educational background and chronic diseases.